Protection of your personal information is important to SharePass.
The way in which SharePass Pty Ltd (ACN 647 015 601) (“we”, “us”, “our”) collect, use, store and disclose personal information in accordance with our obligations under the Privacy Act, including those contained in the Australian Privacy Principles (APP) is set out below.
Personal Information has the meaning given under the Privacy Act but, in short, means information or an opinion relating to an individual that can be used to identify that individual.
We only collect information that is reasonably necessary for the proper performance of our activities or functions and Services. We do not collect personal information just because we think it could be useful at some future stage if we have no present need for it. We may decline to collect unsolicited personal information from or about you and take steps to purge it from our systems.
We manage personal information as if we are an APP Entity under the APPs.
What Personal Information do we collect and why do we need it
To provide you with access to the Website, Application and our Services, we need to collect Personal Information. If any of the Personal Information you provide is incomplete or inaccurate, we may be unable to provide Services to you or the quality of those Services we provide may be compromised. If you do not agree, you may not use the Service.
The nature of the relationship we have with you and the Service you require from us will determine the personal and other information we collect.
Personal Information may include:
“Sensitive Information” has the same meaning as under the Privacy Act.
How do we collect Personal Information?
We aim to collect Personal Information directly from you electronically through our website.
However, we may also collect Personal Information about you when we, for example:
We may also collect Personal Information:
If you, your friends, or members of your network use any third-party applications, you consent to those applications accessing and sharing certain personal information about you with others in accordance with your privacy settings. We do not screen or approve developers of applications and cannot control how those developers use any personal information that they may obtain in connection with applications.
How do we use your Personal Information?
We use the Personal Information we collect, hold use and disclose for the purpose of providing our Services.
We may also use Personal Information:
If you default in a payment to us, we may use your Personal Information to recover that debt.
We provide services in conjunction with payment processors which may include processors such as financial or merchant facility providers (such as Paypal, Stripe etc). When you delete your account with us, we delete your personal data retained by us, except to the extent we are prevented by law from deleting your personal information or data. However, to delete any payment or billing information, you will need to do so with your payment provider, as we only have minimal secure access to those records as needed to provide the services.
From time to time, we may use your Personal Information to provide you with information on any relevant industry developments, including sending you email alerts, offers for services, materials, promotions and competitions, campaigns to participate in and to communicate any other relevant information. We do not, however, use Sensitive Information for this purpose.
If you no longer wish to receive these alerts, unsubscribe links are provided in every email that you receive. If at any time you no do not wish to receive any additional material from us, contact our Privacy Officer and we will remove your details from our marketing database.
You are not obliged to give us your Personal Information. If you would like to access any of our Services on an anonymous basis, please advise us in writing. If it is possible and lawful, we will take reasonable steps to comply with your request. However, if you choose not to provide us with some or all of your Personal Information, we may not be able to provide you with some part or all of our Services (or our assistance will be restricted at our discretion).
Disclosing Personal Information
Disclosure to Third Parties
We may disclose your Personal Information to third parties in certain circumstances including:
We may use third parties to manage the website and activities from time to time, including, but not limited to, promotions and statistical analysis. These parties may have access to and store the personal information of users of the website. Similarly, we may contract with third parties to handle requests for information submitted to us.
If you become a registered user of any of third party applications, you will be taken to consent to:
Children under the age of 18
We do not knowingly collect or solicit personal information from anyone under the age of 18 (or the age of majority in your jurisdiction) or knowingly allow such persons to register. If you are under 18, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 is permitted to provide any personal information. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at email@example.com
Considerations when you send Information to Us Electronically
If you send an email to us (including any emails addressed to us the information in your email (including any Personal Information) may be retained on our systems in accordance with applicable email retention policies and procedures.
While we do all we reasonably can to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure, including investing in security software, no data transfer over the Internet is 100% secure.
If you access another website from our website, you do so and provide personal information in accordance with the terms and conditions under which the provider of that website operates.
The open nature of the Internet is such that information exchanged via the internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including (without limitation) Personal Information, is sent through the Internet or other electronic means at your own risk.
While we are not in a position to give you advice on internet security, if you provide Personal Information to us electronically, there are some things you can do which may help maintain the privacy of your information, including:
You should contact us immediately if you believe:
How we act to protect and retain your Personal Information
We endeavour to keep our information systems and files secured from unauthorised access. Those who work with us are aware of the legal obligations in respect to confidentiality and the importance we place on protecting your privacy.
Our procedures to securely store Personal Information include electronic and physical security measures, staff training and use of password protection software.
We retain our files for at least seven years. However, information filed in our electronic files may be retained indefinitely.
Personal Information may also be retained if we consider it necessary to do so or to comply with any applicable law or our insurance, governance obligations in our IT back-up records, for the collection of any monies owed and to resolve disputes.
How you can update or correct your Personal Information
You may request access to your Personal Information or correct any inaccurate or out of date information by contacting our Privacy Officer using the details below.
For security purposes, before we provide you with personal information, we may ask you to provide evidence of your identity.
You may request the source of any information we collect from a third party. We will provide this at no cost, unless under the Privacy Act or other law there is a reason for this information being withheld.
If there is a reason under the Privacy Act or other law for us not to provide you with information, we will give you a written notice of refusal setting out the reasons for the refusal except to the extent it would be unreasonable to do so and the mechanisms available to you to complain about the refusal.
If you provide us with your personal information and you later decided that you would no longer like to receive information from us, follow the "unsubscribe" directions at the end of any email or other communication you receive from us. You may withdraw consent by deleting your account at any time.
How to complain if you believe we have breached the Australian Privacy Principles (APP)
If you believe that we have dealt with your Personal Information in a way that is inconsistent with the APP, you should contact our Privacy Officer in the first instance using the details below.
We will attempt to respond to your complaint within 30 days.
If we are unable to resolve your complaint you may contact the Office of the Australian Information Commissioner (contact details are below).
Important Notice to Non-Australian Residents
If you are located outside the location of servers, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to Australia.
You may have additional rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR). For example, you may have the right to lodge a complaint with the data protection supervisory authority in your country. You may also have the right to request access to and rectification or erasure of your Personal Information or restriction of processing of your Personal Information, or to object to processing, as well as the right to data portability.
Please allow us a reasonable time to respond to your inquiries and requests. We are committed to complying with data protection laws to the extent they apply to us, and to assist our users in exercising their rights under applicable law.
More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner at:
The meaning of any general language is not restricted by any accompanying example and the words ‘includes’, ‘including’, ‘such as’, ‘for example’ or similar words are not words of limitation.